Cancellation & Rescheduling Policy

Quick, Standard & Professional Plus Online Studio Bookings

These terms apply only to the three studio packages booked and paid through Book headshots NYC.

• Your paid package includes one free date change requested at least 48 elapsed hours before your current session. Your package and paid amount carry over without another charge.
• Use the personal Manage booking link in your confirmation to request another Friday in New York time. The new date is pending until Match Production confirms the manually arranged studio rental. Your current appointment remains booked until the date change is confirmed.
• For a later or additional date change, please contact Match Production.
• For a refund, please cancel at least three business days before your session.

Studio & On-Location Sessions

The following terms apply to other studio bookings and on-location sessions.

• A non-refundable 50% deposit is required to confirm your booking.
• The remaining 50% is due immediately after the shoot upon receipt of your preview gallery.
• Post-production, including retouching and final file preparation, will not begin until the remaining balance has been paid in full.
• Rescheduling is available only when requested by email no later than 2 days before the scheduled shoot date.
• If your reschedule request is submitted on time and the new date is approved by Match Production, your original deposit will be applied to the rescheduled booking.
• If your reschedule request is made less than 2 days before the shoot, the booking cannot be moved and the deposit remains non-refundable.
• If you cancel your session, the deposit remains non-refundable in all cases.

Remote Headshots

• Remote headshots must be paid in full at the time of booking.
• All remote headshot bookings are final.
• Remote headshot bookings cannot be cancelled, rescheduled, or refunded.
• Please make sure you are available and ready to join at your scheduled time.

Late Arrivals & No-Shows

• Late arrival may reduce your available shoot time and the number of images or looks we are able to capture.
• If you are more than 30 minutes late, or if you do not attend your scheduled session, your booking may be treated as a no-show.
• No-shows do not qualify for a refund, credit, or rescheduling.

Contact

For eligible studio or on-location rescheduling requests, please email hello@match-production.com.